About our Services

1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to provide you with this document. Use this information to decide if our services are right for you.

2. Whose products do we offer?

 

	We offer products from the whole market.
	We only offer products from a limited number of companies. (Ask us for a list of the companies we offer from).
	We only offer products from a single company.

 

3. Which service will we provide you with?

 

	We will advise and make a recommendation for you after we have assessed your needs.
	You will not receive advice or recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

 

4. What you will have to pay us for our services?

 

	No fee. We will be paid by commission from the lender.
	We charge an administration fee of £495. A further fee may be charged depending on your circumstances, an indication is 2% of the advance, this fee is payable on completion of the mortgage. The actual fee charged will depend on your individual circumstances and based on your credit history. We will also be paid commission from the Lender.

You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it.

Refund of Fees

	A full refund.
	No refund will be given as we do not charge an up front fee. Our fee is payable on completion.

5. Who regulates us?

Brian Alcock & Associates is regulated and authorised by the Financial Services Authority. Our FSA Register number is 305285. Our permitted business is Non Investment Linked Insurances and Mortgages.

You can check this on the FSA’s Register by visiting the FSA’s website www.fsagov.uk/register or by contacting the FSA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint please contact us:

In writing Write to Brian Alcock & Associates, Eversleigh house, 497 Etruria Road, Basford, Stoke-on-Trent ST4 6JJ

By phone 01782 616000

7. Are we covered by the Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance
Insurance advising and arranging is covered for 100% of the first £30,000 and 90% of the remainder of the claim, without any upper
limit.

Mortgages
Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum
compensation is £48,000.

Further information about compensation scheme arrangements is available from FSA.